Privacy Policy

1. Information Collection and Scope

Green Country Hail & Microburst Winds operates an independent emergency roofing referral dispatch network serving the Tulsa, Oklahoma metropolitan area. We collect information necessary to facilitate emergency connections between property owners experiencing roofing crises and independent, licensed Oklahoma roofing contractors. Because our platform does not utilize online lead capture forms, personal information is collected almost exclusively through direct inbound telephone calls to our dispatch telephone line at (888) 208-4155.

When you place a call to our dispatch desk, our intake coordinators may request your name, property address, contact telephone number, email address, and specific details regarding your roofing emergency (such as structural damage characteristics, roof pitch, material type, active water intrusion locations, and insurance carrier information). Additionally, our telephony infrastructure automatically logs standard call metadata, including caller ID information, call duration, timestamp, and audio recordings for quality assurance, staff training, and dispatch accuracy verification.

2. Use of Collected Information

Information gathered during dispatch inquiries is strictly utilized for the following operational purposes:

• Routing emergency roofing service requests to independent, vetted local roofing contractors operating within the Tulsa metropolitan area who possess active registration with the Oklahoma Construction Industries Board.
• Facilitating direct communication between on-call contractors and property owners regarding estimated arrival times, crew availability, and on-site requirements.
• Conducting quality assurance monitoring and customer satisfaction follow-ups following service dispatch.
• Complying with applicable legal, regulatory, and reporting requirements under Oklahoma and federal law.

3. Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third-party data brokers, marketing agencies, or unrelated commercial organizations. We share your information exclusively under the following circumstances:

• Referred Roofing Contractors: To fulfill the service request you initiate, we provide your contact details, property location, and damage description to independent roofing contractors within our network who are available to respond to your emergency.
• Telecommunications & Technology Providers: We utilize trusted telephony carriers, cloud hosting vendors, and dispatch software platforms that operate under strict confidentiality agreements.
• Legal Compliance & Protection: We may disclose information if required by court order, subpoena, government inquiry, or to protect the safety, legal rights, or property of our users, the public, or our network.

4. Cookies and Web Analytics

Our website may utilize standard technical cookies, server log files, and privacy-focused web analytics to measure website traffic, diagnose server issues, optimize mobile rendering performance, and understand user navigation patterns. These technologies collect anonymous technical data such as browser type, operating system version, referring URLs, and pages viewed. We do not use intrusive tracking cookies, third-party advertising retargeting pixels, or behavioral profiling tools.

5. Data Security Standards

We employ industry-standard technical, administrative, and physical security measures to safeguard call metadata and property records against unauthorized access, alteration, or disclosure. All web traffic between your device and our server is secured using Transport Layer Security (TLS 1.3) encryption. However, no data transmission over the Internet or cellular telephone network can be guaranteed to be 100% secure, and callers provide information at their own discretion.

6. Contact Regarding Privacy Inquiries

If you have questions, comments, or requests regarding this Privacy Policy or our data management practices, please contact our administrative desk:

Green Country Hail & Microburst Winds / Roof Expert USA
Administrative Desk: 6105 S Joplin Ave, Tulsa, OK 74136, USA
Telephone Dispatch: (888) 208-4155
Website: https://tulsaok.roofexpertusa.com/